Student Access
When do new students have access to Blackboard and when do students stop having access upon leaving?
A student cannot see my course site from their Blackboard homepage
A student is having trouble logging into Blackboard
A student in one of my courses is not receiving emails I send through Blackboard.
When do new students have access to Blackboard and when do students stop having access upon leaving?
New students will have access to Blackboard at the time that their USF network user profile is created. This occurs approximately two weeks prior to the start of their first registered classes. Once the student has a network username and password they can access Blackboard.
Student access to Blackboard is denied once they leave or graduate from the university. Their network profile is rendered inactive at which point a student would no longer be able to log into Blackboard.
A student cannot see my course site from their Blackboard homepage
Ensure that your course site is ‘available' to students.
Check that your Jenzabar student list matches your Blackbaord enrollment list. To check:
From the Control Panel, click on List/Modify Users from the User Management section.
Leaving the search field blank click on the Search button. Your enrolled students will pop up.
Confirm that everyone who should be enrolled in the course is. If not please contact the Blackboard Systems Administrator.
A student is having trouble logging into Blackboard.
Students must have a valid and active USF network profile in order to use Blackboard. If a student is unsure of their network username or password or requires a password reset they can contact the Help Desk at 260.399.7700 x 6027. Alternatively a student can visit the Help Desk, located in room 211 of the Pope John Paul II building. A current student ID or driver's license is necessary. N.B. ONLY the Help Desk can provide/reset network passwords.
A student in one of my courses is not receiving emails I send through Blackboard.
Blackboard automatically defaults to a student's studenmaill.sf.edu email address. There are a couple of reasons why a student may not receive email sent from Blackboard by an instructor:
1. The student's mailbox is full and is "bouncing back" any new emails
2. A student has rerouted their student mail account so that emails are forwarded to their personal email account (such as hotmail, yahoo, Verizon, etc). It's important for students to understand that if they do this we cannot support their email path or provide assurance that they will receive emails sent through the university system. The onus is on the student at this point.
