Services

The Help Desk

Passwords

Your USF account password will be randomly generated when your account is created. The password will expire every 180 days, so you will need to change the password before it is set to expire. If the password does expire, you will need to contact the Help Desk in order to reset the password. Currently, no warning exists for off-campus users.

After incorrectly entering your password 3 times, your account will become locked for 30 minutes. At this point, you can either wait until your account becomes unlocked to try again or visit the Help Desk to have your password reset. You may also reset the password on your own using the Password Reset application. The Password Reset tool can only be used if you have previously enrolled your account in this service.

These new complexity requirements include:

• Must not contain all or part of your username
• Must be at least 8 characters in length
• Must contain characters from three (3) of the following four (4) categories:
  1. Uppercase letters (A through Z)
  2. Lowercase letters (a through z)
  3. Digits (0 through 9)
  4. Non-alphanumeric symbols or characters (for example: %,$)
• You cannot re-use any of your recent passwords

Password Reset

For off campus users, you will need to use the Password Reset application. Enrolling your account in the Password Reset will allow you to change your password, reset your password or unlock your account, from anywhere. This application allows you to set security questions that must be answered correctly in order to change your password. After enrolling your account in this application, you can do routine password maintenance tasks without contacting the Help Desk. (Please note, your current password must be in good standing before enrolling.)

The Library