As
you read this Agreement, remember that the words
"you," "your," and “cardholder” refer to the
person named on the USF OneCard. “USF,” “we” or
“us” refers to the University of Saint Francis.
The USF OneCard
is more than simply an identification or building
access card. Services that may be made available
to you by your USF OneCard are outlined on the USF
OneCard website at
http://www.sf.edu/onecard.
Changes to the
Cardholder's Terms and Conditions of Use or
changes in policy governing the use of the USF
OneCard will be posted on the USF OneCard website
at
www.sf.edu/onecard. You should check this site
at regular intervals for changes in the USF
OneCard Terms and Conditions of Use. You will be
notified of changes in the USF OneCard Terms and
Conditions of Use when required by law.
You agree to be
bound by the USF OneCard Terms and Conditions of
Use, which governs the use of this USF OneCard.
The University has the right to cancel or revoke
your USF OneCard and/or specific services attached
to your USF OneCard at any time. Your USF OneCard
must be shown on demand to any law enforcement
officer, security personnel or agent of the
University.
Contract Definitions:
Aux Points
– Aux Points are added to the USF OneCard to be
used for retail purchases such as the Campus
Shoppe, vending machines, copying machines,
printing, Teaching and Learning Technology
Center (TLTC) services and for food and snack
items in the University’s designated dining
areas.
Meal Plan
– Meal Plans are currently available for
resident students and are included in the cost
of their room and board fees. They are deposited
to the USF OneCard at the start of each semester
according to the definition of the plan. Meal
plans are only accepted by USF Dining Services.
Meal Points
– These points may be a part of a Meal Plan
package and are used only for meals and drink or
food purchases provided by the University’s
Dining Services at selected locations.
Bookstore
Points – Bookstore Points must be authorized
and entered on a student’s USF OneCard by the
Business Office. Bookstore Points can only be
used in the Campus Shoppe to purchase books,
medical supplies, scrubs, polos, lab coats, and
other educational supplies. These points are
based upon a student’s Anticipated Financial Aid
Disbursement. One Bookstore Point is equivalent
to $1.00 of the early disbursement of financial
aid. Students request Bookstore Points by
submitting a signed Book Voucher Request to the
Business Office. Limited to once a semester,
refunds or transfers from this account will be
based on a student’s written request and will
not occur until after the fifth week of the
semester.
Identification Card – The USF OneCard is the
official University ID Card for students,
faculty and staff. It is also your building and
room access card, when applicable to facilities
on campus and your University library card after
activation by the Library staff.
Nature of
Account: University of Saint Francis agrees
to accept and to hold for the benefit of the
Cardholder, and exclusively for the purpose
described herein, funds prepaid by the
Cardholder to an account maintained by the
University of Saint Francis and referred to
herein as “Aux Points.” Funds prepaid by the
Cardholder to the USF OneCard Aux Points Account
shall be applied against amounts debited to the
Cardholder’s account for goods and services
purchased by the Cardholder’s account at points
of sale accepting payment through the use of the
USF OneCard. The Cardholder understands and
agrees that the USF OneCard is not a credit card
account and under no circumstances may debits or
charges reduce the account balance below zero.
The USF OneCard may not be used to obtain cash
or cash advances under any circumstances.
Use
of the USF OneCard
The USF OneCard
system is a debit account plan for USF students
and employees. The USF OneCard must be presented
at the time of purchase and shall be the only
means of accessing the cardholder’s debit card
system account. Purchases that would bring the
account balance below zero are not allowed. You
will not allow someone else to use your USF
OneCard for identification, access, debit, or any
other reason.
Unauthorized use
of your USF OneCard may result in suspension of
University privileges and revocation of your USF
OneCard and/or some of its related services. The
USF OneCard will remain the property of the
University of Saint Francis, and you agree to
return your USF OneCard to the University
immediately upon request. In addition, fraudulent
or illegal use of the USF OneCard may result in
criminal charges and/or civil proceedings.
Limitations on Types or Frequency of Transfers
USF OneCard Aux
Points debit transactions are subject to a per day
limit of $20.00 for vending purposes. USF OneCard
Aux Points debit transactions for non-vending
purposes are unlimited in amount. There is no
limit on the frequency of USF OneCard Aux Points
debit transactions.
Transfers among Accounts
Transfers from
your Meal Points or Meal Plan Accounts to your Aux
Points Account are not permitted. Once a semester,
after the fifth week of each semester, students
can send a written request to the Business Office
asking that the amount of unused Bookstore Points
be transferred to Aux Points.
Misuse of Card
Any misuse or illegal acts
involving a USF OneCard will be investigated. USF
will prosecute any violators of USF OneCard policy
or law pertaining to the USF OneCard and the
services attached to it. The cardholder is
responsible for fully cooperating in the efforts
of the University of Saint Francis to recover from
unauthorized USF OneCard users and to assist in
their prosecution.
Documentation
You are entitled
to a receipt for each transaction and a periodic
account statement. You have previously agreed to
accept all documentation in electronic form.
Transactions
The cardholder is
responsible for observing the transaction amount
charged to his/her account at the point and time
of sale and the cardholder is responsible for
monitoring his/her account balance and activity
via the web at
www.sf.edu/onecard. The account holder is
responsible for purchases made and debited to
his/her account. The cardholder is responsible for
any negative balance that accrues on the
cardholder’s account.
Lost, Stolen or Defaced Cards
(a) Tell us AT
ONCE if you believe your card has been lost or
stolen. Telephoning is the best way of keeping
your possible losses down. You could lose all the
money in your account. If you tell us within 2
business days, you can lose no more than $50 if
someone used your card without your permission. If
you do NOT tell us within 2 business days after
you learn of the loss or theft of your card, and
we can prove we could have stopped someone from
using your card without your permission if you had
told us, you could lose as much as $500.
If your statement
shows transfers that you did not make, tell us at
once. If you do not tell us within 60 days after
your statement is made available to you, you may
not get back any money you lost after the 60 days
if we can prove that we could have stopped someone
from taking the money if you had told us in time.
If a good reason kept you from telling us, we may
extend the time periods.
(b) If you
believe your card has been lost or stolen or that
someone has transferred or may transfer money from
your account without your permission, call:
260-434-3222 or write: Campus Security, 2701
Spring Street, Fort Wayne, Indiana 46808, or
access us via the web:
www.sf.edu/onecard.
(c) For purposes
of these disclosures, our business days are Monday
through Friday. Holidays are not included.
Cards cancelled via the web or by telephone must
still be replaced by reporting to the Campus
Security Office in person. Lost, stolen or defaced
USF OneCards are subject to a replacement fee.
No
Interest on Funds
The cardholder
understands and agrees that no interest or other
earnings will be paid to the cardholder or
credited by University of Saint Francis to the
cardholder’s account.
Account Balances
Account balances
for Aux Points and Bookstore Points are carried
over from semester to semester. Unused Meal Plan
and Meal Points do not carry forward from semester
to semester.
Refunds
In the event that
the cardholder withdraws or is dismissed from the
University, the University agrees to refund the
unused balance of your Aux Points Account and
Bookstore Points Account, less a $10 processing
fee. Proof of withdrawal or dismissal is required.
Refund requests must be submitted in writing to
the University of Saint Francis Business Office
and require two weeks to process. Partial refunds
are not made. No cash withdrawals are permitted at
any time. No cash refunds will be given from any
merchant for purchases made using the USF OneCard
system. No refunds are available for Meal Points
or Meal Plans.
Refund
requests must be made in writing to:
University of Saint Francis Business Office
2701 Spring Street, Fort Wayne, IN 46808
Dormant Accounts
University of Saint Francis will assess a monthly
account fee of $3 on accounts that are inactive
for twelve months or more.
In
Case of Errors or Questions About Your Electronic
Transfers
Telephone USF at
260-434-3221 or write USF at University of Saint
Francis Business Office, 2701 Spring Street, Fort
Wayne, IN 46808 as soon as you can, if you think
your statement or receipt is wrong or if you need
more information about a transfer listed on the
statement or receipt. We must hear from you no
later than 60 days after we first make available
the statement on which the problem or error
appeared.
- Tell us your
name and account number.
- Describe the
error or the transfer you are unsure about, and
explain in detail why you believe there is an
error or why you need more information.
- Tell us the
dollar amount of the suspected error.
- Provide us a
copy of the receipt, if possible. If you tell us
orally, we may require that you send us your
complaint or question in writing within 10
business days.
We will determine
whether an error occurred within 10 business days
after we hear from you and will correct any error
promptly. If we need more time, however, we may
take up to 45 days to investigate your complaint
or question. If we decide to do this, we will
credit your account within 10 business days for
the amount you think is in error, so that you will
have the use of the money during the time it takes
us to complete our investigation. If we ask you to
put your complaint or question in writing and we
do not receive it within 10 business days, we may
not credit your account.
For errors
involving new accounts or point-of-sale
transactions, we may take up to 90 days to
investigate your complaint or question. For new
accounts, we may take up to 20 business days to
credit your account for the amount you think is in
error.
We will tell you
the results within three business days after
completing our investigation. If we decide that
there was no error, we will send you a written
explanation. You may ask for copies of the
documents that we used in our investigation.
Privacy
The information
contained on and in the USF OneCard including the
student, faculty and staff photograph will not be
released to persons outside the University of
Saint Francis with the exception of third parties
(see below) unless requested by law, in response
to a valid court order or subpoena.
The information
contained on and in the USF OneCard will only be
used by the University of Saint Francis for
University business or for internal University
purposes. Exceptions to this rule include use of
information contained on or in the USF OneCard to
assist in the personal protection of any person,
or to comply with federal, state, or local laws.
Third Parties
The online
account management feature (Webvts) is provided by
a third party, JSA Technologies Incorporated.
Participants in the USF OneCard Program understand
that account information is shared with JSA to
provide the Webvts feature. JSA is prohibited from
using this data in any manner, except to provide
the online account management program to the
account holders.
USF
OneCard fees
Replacement cards
- $10
Lost/Stolen cards - $10
Confiscated cards - $10
Review of Account Activity
- It is the
responsibility of the cardholder to review their
USF OneCard account activity. This information
is available online at
www.sf.edu/onecard. No statements will be
mailed.
- Balance
information is also available online at
www.sf.edu/onecard.
- Current
account balances are displayed at each terminal
when the USF OneCard is used.
- Current
account balances may be obtained from the Cash
Value Center machine.
Liability for Failure to Make Transfers
If USF does not
properly complete a transfer to or from your
account, on time or in the correct amount
according to our agreement with you, we will be
liable for your losses or damages. However, there
are some exceptions.
We will not
be liable, for instance:
- If, through
no fault of ours, your account has
insufficient funds.
- If the
terminal was not working properly and you knew
about the breakdown when you started the
transfer.
- If
circumstances beyond our control prevent the
transfer, despite reasonable precautions that
we have taken. These circumstances may
include, but are not limited to any of the
following events: Fire, flood or other
catastrophe, legal acts of public authorities,
strikes, riots, failure of communications or
power supply or mechanical difficulties with
the equipment that could not be reasonably
foreseen or provided against.
- If your
account has been suspended to prevent
unauthorized use.
Disclosure for Electronic Fund Transfers
The use of the
USF OneCard is subject to all terms and conditions
and rules and regulations contained in the various
University of Saint Francis’ Meal Plan contracts,
the retail (Aux) Points contracts, the Meal Points
contract, the Library’s Terms and Conditions, the
USF OneCard Terms and Conditions of Use, and the
University of Saint Francis Consent to Receipt of
Electronic Records.
